Privacy Policy

What We Collect

We collect information you provide directly to us, such as your email address when you create or access an account. If you subscribe to a paid plan, payment processing information is handled by our payment provider, and we may receive billing status, plan details, and limited transaction metadata.

We also collect product data needed to operate the service, including case activity, SOAP notes, submissions, resubmissions, and usage events related to audio generation, note drafting, and feedback.

We may automatically collect limited technical information such as device type, browser type, IP address, approximate location derived from IP, timestamps, and application logs needed for security, debugging, and service performance.

How We Use Information

• To authenticate you and maintain your account.
• To deliver simulated cases, save your work, and provide feedback.
• To manage subscriptions, trial limits, and billing-related access.
• To improve product reliability, performance, and user experience.
• To communicate about account access, service updates, and support requests.

Educational Use and Case Content

ClinicalEdge is intended for educational use. Users should not enter real patient identifiers, protected health information, or other regulated clinical data into the product, including in notes, uploads, or support messages. The platform is designed around simulated cases, and we expect account holders to use it in a way that protects privacy and professionalism.

Third-Party Services

We may use third-party providers to support authentication, hosting, payments, email delivery, AI-assisted product features, analytics, and infrastructure operations. For example, payments may be processed through Stripe. These providers may process information on our behalf as needed to deliver the service.

We share information with third-party providers only as reasonably necessary for them to perform services for us, comply with law, protect the security of the service, or complete transactions you request.

Data Retention

We retain account and product data for as long as reasonably necessary to operate the service, provide support, maintain records, and comply with legal or financial obligations. We may retain limited archival or log information for security, billing, fraud prevention, or operational integrity.

Security

We use reasonable administrative, technical, and organizational measures to protect information we store. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Cookies, Logs, and Similar Technologies

We may use cookies, local storage, session tokens, and similar technologies to keep you signed in, remember product state, maintain security, and understand service performance. We do not use these technologies to provide third-party behavioral advertising.

Your Choices and Rights

You can choose whether to create an account, subscribe to a paid plan, or continue using available free or preview experiences. Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or ask us to close your account, by contacting us at support@clinicaledge.app.

We may need to verify your identity before processing certain requests, and we may retain information where required for billing, security, fraud prevention, legal compliance, or legitimate operational needs.

International and U.S. Processing

ClinicalEdge is currently operated from the United States. By using the service, you understand that your information may be processed and stored in the United States and other jurisdictions where our service providers operate, which may have different data protection laws than your home jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above and post the revised version on this page.